Cookie Policy – VitalHeal

At VitalHeal, we use cookies to enhance your browsing experience, improve our website’s performance, support secure checkout, and personalize the content and ads you see.

This Cookie Policy explains what cookies are, the types of cookies we use, why we use them, and how you can manage your cookie preferences.

By selecting “Accept” in our cookie banner, you consent to our use of non-essential cookies as described in this policy. Essential cookies are always active, as they are required for the site to function.

What Are Cookies?

Cookies are small text files stored on your device, such as your computer, tablet, or smartphone, when you visit a website. They help the website remember your actions and preferences, such as login, language, region, cart, and settings.

Cookies are widely used to improve website functionality, security, performance, analytics, advertising, and the overall user experience.

Types of Cookies We Use

Essential cookies
Required for core site functions such as secure checkout, cart functionality, login, fraud prevention, order processing, and page navigation. These cookies cannot be disabled.

Performance cookies
Help us understand how visitors use the site, such as page views, load times, and navigation patterns, so we can measure and improve performance. Data may be aggregated.

Functionality cookies
Remember your preferences, such as language, region, currency, or other settings, to provide a more tailored browsing experience.

Advertising & targeting cookies
Allow us and our partners to deliver relevant ads, measure campaign effectiveness, limit repetitive ads, and understand product interest. These cookies may track browsing activity across websites.

Why We Use Cookies

We use cookies to:

• Ensure the website works securely and correctly
• Enable cart, checkout, and order functionality
• Improve performance and usability
• Remember your preferences
• Analyze visitor behavior to enhance our services
• Provide relevant marketing and measure its effectiveness
• Help prevent fraud and protect our website
  

Third-Party Cookies

We may allow trusted partners to set cookies or similar technologies on our website to support analytics, advertising, payment processing, checkout, and storefront operations.

Examples include:

• Storefront and checkout services, such as our ecommerce platform and payment processors
• Analytics services, such as site usage measurement and performance tracking
• Advertising networks, such as ad delivery, audience insights, and frequency capping
• Shipping, tracking, customer support, and other service providers that help us operate our online store
  

These providers may process information about your browsing activity in accordance with their own privacy policies and applicable data protection laws.

Cookie Retention

Session cookies are deleted when you close your browser.

Persistent cookies remain on your device for a defined period, generally up to 24 months, unless you delete them earlier through your browser or device settings.

The exact retention period may vary depending on the cookie type and the service provider.

Your Choices and Managing Cookies

When you first visit our website, a banner allows you to accept or decline non-essential cookies.

You can also manage or withdraw your cookie preferences at any time through the Cookie Settings link in our footer, where available.

You can also control cookies through your browser settings:

Chrome: Settings → Privacy and security → Cookies and other site data
Firefox: Settings or Preferences → Privacy & Security → Cookies and Site Data
Safari: Settings or Preferences → Privacy → Cookies and Website Data
Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies and site data

Disabling cookies may affect site functionality and features, such as remembering your preferences, maintaining your cart, staying logged in, or completing checkout.

Consent and Signals

Non-essential cookies are used only after you provide consent through our cookie banner or cookie settings.

Essential cookies remain active because they are necessary to deliver the service you request.

Where applicable, we endeavor to honor recognized browser privacy signals, such as Global Privacy Control.

Privacy & Data Protection

Any personal data collected through cookies or similar technologies is handled in accordance with our Privacy Policy and applicable data protection laws, including GDPR and UK GDPR where applicable.

For details about the categories of data we collect, how we use personal data, legal bases, data sharing, international transfers, and your privacy rights, please refer to our Privacy Policy available on our website.

Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices, technologies, service providers, or legal requirements.

Any updates will be posted here with a new “Last updated” date.

Contact Information

If you have any questions or requests, please contact us:

VitalHeal
Email: info@vitalheal.co
Business Address: Vasagatan 58, 411 37 Gothenburg, Sweden
Contact Form: https://vitalheal.co/pages/contact
Customer service hours: Monday–Friday, 09:00–18:00 CET/CEST, Stockholm time

Last updated: 12 June 2026