Shipping policy
Shipping Policy – VitalHeal
Last updated: 15 June 2026
At VitalHeal, we are committed to delivering your order quickly, safely, and reliably. This policy explains our shipping process so you know what to expect when shopping with us.
Shipping Range
We currently ship to the following regions and countries:
European Union countries: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, and Sweden.
Other European countries: Norway, Switzerland, and Ukraine.
International: United States, United Kingdom, Canada, Australia, and New Zealand.
Shipping Fees
Shipping is free to all supported countries.
The total price you see at checkout is the final amount you will be charged for your order, unless local customs or import duties apply for international shipments.
Processing Time
Orders are processed within 1–2 business days, Monday to Friday, after payment is received.
Our daily cut-off time is 15:00 (3PM) CET/CEST, Stockholm time.
Orders placed after this time, or on weekends or public holidays, will begin processing on the next business day.
Transit Times
United Kingdom (UK): 4–7 business days
United States (US): 4–7 business days
Canada (CA) & Australia (AU): 4–7 business days
European Union (EU): 4–7 business days
Norway, Switzerland & Ukraine: 4–7 business days
Total Delivery Time = Processing Time + Transit Time
Orders are typically delivered within 5–9 business days in total.
Delivery times are estimates and may vary due to factors beyond our control, such as customs processing, courier delays, high demand, weather conditions, or local delivery disruptions.
If your order has not arrived within 9 business days after dispatch, please contact us and we will assist you in resolving the issue or arranging a replacement or refund where applicable.
Shipping Process
We ship orders using trusted global courier services. Depending on your destination, your order may be delivered by:
DHL, UPS, FedEx
USPS in the United States
Canada Post in Canada
Royal Mail in the United Kingdom
PostNord in Sweden and the EU
Posten Norge in Norway
or other reliable local delivery partners such as GLS, DPD, or national postal services, depending on your location.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a link to track your parcel online.
Parcels may, in some cases, be delivered without a signature. Couriers may leave packages in a safe location and provide photographic or electronic proof of delivery.
Customs & Import Duties
International orders may be subject to import duties, taxes, or fees charged by local customs authorities. These charges are the responsibility of the customer.
Customs processing may also affect delivery times. VitalHeal is not responsible for delays caused by customs authorities or local import procedures.
Missing or Damaged Items
Missing items: Please report missing items within 7 days of receiving your order.
Damaged or incorrect products: Please notify us within 48 hours of delivery and include photos of the damaged product, incorrect product, and packaging. We will cover return shipping where applicable and arrange a replacement or refund.
If your parcel is marked as delivered but you have not received it, please contact us as soon as possible so we can help investigate the issue with the carrier.
Once a parcel is marked as delivered to the address provided at checkout, including safe-place delivery or photographic/electronic proof of delivery where applicable, VitalHeal cannot be held responsible for theft or loss. However, this does not affect any rights you may have under applicable consumer protection laws.
Contact Information
VitalHeal
Email: info@vitalheal.co
Business Address: Vasagatan 58, 411 37 Gothenburg, Sweden
Contact Form: https://vitalheal.co/pages/contact
Customer service hours: Monday–Friday, 09:00–18:00 CET/CEST, Stockholm time
For information about returns and refunds, please see our Return Policy: https://vitalheal.co/policies/refund-policy